Terms & Conditions of Great Lakes Gleam

Welcome to Great Lakes Gleam. These Terms and Conditions govern your use of our website and the services we provide. By accessing or using our online platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. Services Overview

Great Lakes Gleam specializes in premium footwear care and restoration. Our services include, but are not limited to, professional shoe cleaning, leather conditioning, comprehensive stain removal, advanced waterproofing treatments, meticulous sneaker detailing, expert sole repair, precise colour restoration, and custom shoe protection plans. We are committed to providing exceptional care for your valuable footwear.

2. Acceptance of Terms

By engaging with our services, either through our online platform or in person at our facility, you signify your unreserved acceptance of these Terms and Conditions. These terms apply to all users of our site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

3. Service Booking and Payment

• Pricing: All service prices are listed on our website and are subject to change without prior notice. We reserve the right to modify or discontinue any service without notice at any time.
• Quotes: Initial service quotes provided online or over the phone are estimates. A final assessment and exact quote will be provided upon physical inspection of the footwear at our facility.
• Payment: Full payment for services is required upon completion of the service and prior to the return of your footwear. We accept various forms of payment as indicated at our facility.
• Cancellations/Rescheduling: Appointments for service drop-offs or consultations can be cancelled or rescheduled up to 24 hours in advance without penalty.

4. Footwear Care and Liability

• Risk Acknowledgment: While we exercise the utmost care and use industry-leading techniques and products, some footwear materials, dyes, or pre-existing damage may react unpredictably to cleaning or restoration processes. By submitting your footwear, you acknowledge these inherent risks.
• Damage/Loss: Great Lakes Gleam will not be held liable for any pre-existing damage, material degradation, color fading, or shrinkage that may become apparent or exacerbated during the cleaning or restoration process. In the rare event of damage or loss directly attributable to our negligence, our liability will be limited to the fair market value of the footwear, not exceeding the original purchase price or a predetermined maximum amount, whichever is lower. Proof of purchase may be required.
• Unclaimed Items: Footwear not claimed within 60 days after notification of service completion will be subject to a storage fee. Footwear remaining unclaimed for 90 days after service completion may be donated or disposed of without further notice.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Great Lakes Gleam or its content suppliers and is protected by Canadian and international copyright laws. Unauthorized use of any materials on this site is strictly prohibited.

6. User Conduct

You agree not to use our online platform for any unlawful purpose or in any way that might harm, abuse, disrupt, or otherwise interfere with the website or services.

7. Limitation of Liability

In no event shall Great Lakes Gleam, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of the website or services after any such changes constitutes your acceptance of the new Terms.

10. Contact Information

If you have any questions about these Terms, please contact us: