Privacy Policy for Great Lakes Gleam

At Great Lakes Gleam, your privacy is paramount. This Privacy Policy outlines how our company, operating from 789 Bayview Terrace, Unit 201, Toronto, Ontario, M5J 2R8, Canada, collects, uses, maintains, and discloses information collected from users of our online platform (each, a "User"). This policy applies to our site and all products and services offered by Great Lakes Gleam.

Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features, or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number.

• Personal Identification Information: We collect personal data you provide directly to us when you interact with our services. This includes information you submit when you request a service, make a purchase, or contact us.
• Non-personal Identification Information: We may collect non-personal identification information about Users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer, and technical information about Users' means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.
• Usage Data: Information on how you access and use our online platform, which may include your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, and other diagnostic data.

How We Use Collected Information

Great Lakes Gleam collects and uses Users' personal information for the following purposes:

• To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs, enabling us to provide premium shoe cleaning, leather conditioning, stain removal, and other specialized footwear care services tailored to your needs.
• To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our site. This helps us refine our offerings like sneaker detailing, sole repair, and color restoration.
• To Process Transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests, including information about custom shoe protection plans and new service offerings.
• For Marketing and Promotional Purposes: With your consent, we may use your information to inform you about new services, special offers, and events relevant to specialized footwear care and restoration.
• To Maintain Our Site: We use aggregated data for internal operational purposes, such as troubleshooting, data analysis, testing, research, statistical, and survey purposes.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site. Sensitive and private data exchange between the site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Great Lakes Gleam aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that Great Lakes Gleam correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that Great Lakes Gleam erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that Great Lakes Gleam restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to Great Lakes Gleam’s processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that Great Lakes Gleam transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Changes to This Privacy Policy

Great Lakes Gleam has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our site and revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Great Lakes Gleam

789 Bayview Terrace, Unit 201

Toronto, Ontario, M5J 2R8

Canada